Returns & Exchanges
We want you to love your PrimePrometics products, but if you are not completely satisfied, we offer a 30-day money-back guarantee on all beauty and skincare essentials. Simply return your items in their original packaging to receive a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Pack Your Items
Securely place the items in their original box and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing