Frequently Asked Questions
Everything you need to know about PrimePrometics products and services.
What makes PrimePrometics different from other beauty brands?
We specialize in pro-age cosmetics specifically formulated for mature skin. Our products prioritize hydration, hypoallergenic ingredients, and formulas that enhance natural beauty without settling into fine lines.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days within the continental US. Shipping is free on all orders over $50, while a flat rate applies to smaller orders.
What is your return policy if a shade doesn't match my skin?
We offer a 30-day 'Perfect Match' guarantee. If you are not satisfied with the color or formula, you can return or exchange the product within 30 days of purchase, even if it has been opened.
Are your products cruelty-free and vegan?
Yes, PrimePrometics is 100% cruelty-free. We do not test on animals at any stage of production, and the majority of our product line is vegan-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.